Ticketing 

Where is the Tennessee Theatre Box Office located? When is it open?

The Box Office is located at 224 Clinch Ave. in downtown Knoxville. Our business hours are Monday through Friday from 10am to 3pm.

How can I purchase tickets?

On this site, you can purchase tickets by choosing the event you wish to attend under Event Calendar and clicking on the Tickets button. Tickets may also be purchased online at ticketmaster.com. You may also purchase tickets by calling the Tennessee Theatre Box Office at 865.684.1200, option 2, during normal business hours: Monday through Friday from 10am to 3pm. During events, the Gay Street Box Office opens one hour prior to showtime. To ensure that your tickets are valid and that you are only paying face value, please purchase directly from Ticketmaster or the Tennessee Theatre Box Office. We strongly advise against purchasing from a ticket broker or unauthorized third party.

How do I access my digital tickets?

Visit www.tennesseetheatre.com on your mobile device. In the top right corner, click on the 3 lines:

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The menu will drop down. Click on the arrow next to EVENTS & TICKETS and then click on ACCOUNT MANAGER:

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Click on the person icon in the top right corner and you will be prompted to log into Account Manager, and you should use the credentials associated with your Ticketmaster account. If you do not remember your password, Click on Forgot Password to reset your credentials.

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Once logged in, click on MANAGE TICKETS:

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This will take you to a landing page with all of your upcoming events. From here, you can download tickets to your smart wallet on your phone; or you can navigate the website when you arrive at the theatre to access them digitally in your account at time of scanning in.

How do I download my tickets to my Apple wallet?

Log into your Account Manager. (If you need help with that, see the FAQ above!)

Once logged in, click on MY EVENTS:

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This will take you to a screen of all your upcoming events. Choose the event for which you want to download tickets and click on SELECT EVENT:

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To proceed, click on the > next to the ticket location (Sec, Row, Seat):

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The ticket will show up on the screen, and you will need to click on ADD TO APPLE WALLET:

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The ticket will then show up on your screen, and you will need to select ADD in the top right corner:

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The ticket will then be in your Apple Wallet for easy access (from the Wallet app on your homescreen) when you arrive at the Theatre!

I don't have an iPhone. How do I download my digital tickets to my Google Wallet?

Log into your Account Manager. (If you need help with that, see the FAQ above!)

Once logged in, click on MY EVENTS:

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This will take you to a screen of all your upcoming events. Choose the event for which you want to download tickets and click on SELECT EVENT:

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To proceed, click on the > next to the ticket location (Sec, Row, Seat):

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The ticket will appear on your screen, and you will need to click on ADD TO GOOGLE WALLET:

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The ticket will then show up on your screen and now be in your Google Wallet for easy access. Simply click on SHOW CODE when you are asked for your ticket at the Theatre!

 

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Are my seats together if they are numbered 1 and 3 or 2 and 4?

Yes. Seats in the Right sections of the Orchestra and Balcony Levels are even-numbered seats. Seats on the Left sections of the Orchestra and Balcony Levels are odd-numbered seats. Seats in the Center section of the Orchestra Level are consecutively numbered starting with 101.

If I order tickets online will I be sent a confirmation e-mail?

Yes, you should receive a confirmation via e-mail almost immediately after your purchase is made. It is also a good idea to print the confirmation page displayed once your order is complete. This confirmation page will have all of your information if for some reason you do not receive an e-mail or if there is an issue with your order.

Do children need a ticket?

Yes, everyone, regardless of age, must hold a ticket. For questions, please contact the Box Office at 865.684.1200, ext. 2.

Is the content of shows appropriate for all ages?

We believe the arts provide an open door for difficult conversations by exploring topics and themes that affect the human condition and social norms. We hope these subjects encourage thought and conversation to allow us to recognize and acknowledge these issues through awareness, empathy, understanding, and compassion. Unlike movies, live entertainment such as comedy or Broadway productions do not have a standard content rating system. Sometimes the content of a live event could be considered inappropriate or otherwise unsuitable for children under 18. In fact, some content can be challenging or offensive to people of any age. Many resources exist online to provide more information about shows and events, and this information may help you make your own decision as to whether you would enjoy the performance. As personal tastes vary widely, we strongly advise that you conduct your own research before you purchase tickets to any Tennessee Theatre event. All ticket sales are final.

What age is appropriate for a child to see a performance?

While most of our shows are appropriate for all ages, we do have some concerts that have strict age requirements (18 and older). Please contact the Tennessee Theatre Box Office to ask if there are any age restrictions or adult nature to the performance that you want to attend. Most children over the age of 4 can enjoy a two-hour performance while remaining happy and quietly seated. However, you know your child’s nature the best. All attendees, regardless of age, are required to hold a ticket. This applies to children who may sit on a adult's lap for the majority or entirety of a performance. For questions, please contact the Box Office.

Will I get the best seats if I purchase online? Can I select specific seats?

All seats are available online. Our ticketing provider is designed to sell tickets beginning with the most desirable location within the seating section that you select. You may also select specific seats for all reserved seating events via the interactive seat map. All seating is subject to availability.

When and where do I pick up will call tickets?

The Will Call window is located at the Gay Street Box Office (front entrance of the Theatre). Will Call generally opens one hour prior to the performance unless otherwise noted. In order to pick up tickets at Will Call, you will need to present a valid photo ID (driver’s license or passport) along with the credit card used to purchase the tickets. The Box Office Staff will not release tickets if the name on the ID or credit card does not match the name given at the time of purchase. If you are purchasing tickets for someone else to pick up, please make sure to add their name to the order at the time of the purchase to ensure that there is no confusion when they arrive to pick up the tickets.

How early should I arrive if I have my tickets in hand?

We suggest that you try to get there at least one half-hour before the performance. Arriving early will give you time to get to your seat, get a beverage or snack, and enjoy the overall ambiance of the beautiful Theatre. Traffic and parking can be unpredictable, so plan to arrive early.

If I’m late, where do I get my tickets?

Our Box Office is generally open through intermission. If the Box Office has already closed for the evening, Will Call tickets will be left with the ushers at the main door. 

How do I access my Ticketmaster account to renew or make changes to my broadway subscription?

You can access your Ticketmaster account at tennesseetheatre.com/account

What are service fees?

Service fees are charged in addition to the advertised ticket price and will vary depending on the purchase method. Service fees cover the costs of operating a box office, including staffing, software licensing, and shipping/handling.

Are all events listed on the website?

We do not post shows on our schedule until we have confirmed an on-sale date. For some rental or private events, information will not appear on our calendar.

Broadway

Can I opt out of one or more shows within a package?

No. All subscribers must purchase all shows within the package.

How do subscribers submit a seating location/package change request?

You must first renew your existing subscription. Then, complete and submit the online form HERE by Friday, May 10, 2024 at 11:59PM EDT. Requests will be processed based on order of receipt, so submit your form as soon as possible. We will do our best to accommodate requests, but they are subject to availability, and only those subscribers whose requests can be fulfilled will be contacted.

What should I do if I am having trouble renewing or purchasing my subscription online?

The Tennessee Theatre Box Office Staff will be happy to assist you, either in person or by phone during regular business hours.

When and where will I receive my digital subscription tickets?

NEW THIS SEASON: due to the increased volume of season subscribers, all subscription tickets will be delivered digitally free of charge. NO PRINTED TICKETS WILL BE ISSUED. Digital tickets are located in Account Manager, accessible HERE (not via the Ticketmaster app). You will be able to see your events listed at the time of purchase, but access to digital tickets will be available starting August 5, 2024, during Subscriber Courtesy Week.

To access your digital Broadway tickets, you will need to follow the instructions below.

  1. From your smartphone, go to www.tennesseetheatre.com and under the menu, click on “Tickets & Events” and then “Account Manager”  or click here.
  2. From the Account Manager, click on the Icon in the right-hand corner that resembles a person in a circle to sign-in to Account Manager using your Ticketmaster Account Credentials. Alternatively, you can click on “Manage Tickets”, and you will be prompted to sign-in.
  3. Download your tickets to your Android or Apple wallet to access them on the day of the show.

Please keep in mind that your Broadway subscription can only be managed from your Account Manager and not through the Ticketmaster website or app. Also, please do not take a screenshot of your ticket due to a new anti-scammer protocol. Our digital tickets now have a bar that runs across the QR code that changes it every few seconds, so it is best to add them to your Android or Apple wallet for easiest access.

Please note that if you have an iPhone, once you have accessed your tickets on your Broadway Account, you may need to turn your phone horizontally for the Apple Wallet button to show up. If you need further assistance, you can come to the will call window on the night of your performance.

Can I forward or transfer my digital tickets to someone else?

Beginning August 5, after your digital tickets are available in Account Manager on our website (not via the Ticketmaster app), you can transfer the tickets to others. Whoever receives your tickets must have an active Ticketmaster login, and the transferred tickets will appear in Account Manager on our website.

 

What is Subscriber Courtesy Week?

NEW THIS SEASON: Subscriber Courtesy week is August 5 - 9, 2024. Several benefits available exclusively to subscribers start this week.

Exchanges of tickets: During the week of August 5 - 9 ONLY, subscribers can exchange tickets free of charge. Any and all exchanges occurring after August 9, 2024, will be subject to a $5 exchange fee per ticket. Exchanges are for a different performance of the same title, and opportunities may be very limited based on overall ticket availability.

Additional single tickets: Starting August 5, subscribers can purchase additional tickets to any of the shows in the season. Because of the number of subscriptions sold, it is unlikely you will get additional tickets near your existing seats. The general public will not have access to single tickets until later in the fall. For larger group sales, see below.

Transfer of tickets: Starting August 5, subscribers will be able to transfer their subscription tickets or single tickets to others.

Will I be able to exchange my subscription tickets for a different performance if I have a conflict?

NEW THIS SEASON: Due to the increased volume of season subscribers, you may exchange tickets free of charge ONLY during SUBSCRIBER COURTESY WEEK, August 5 - 9, 2024. Exchanges occurring after August 9, 2024, will be subject to a $5 exchange fee per ticket. Exchanges can be completed online via Account Manager (not the Ticketmaster app), or the Box Office Staff is happy to assist during business hours.

Can I buy tickets for a large group?

Yes. Beginning Monday, July 8, 2024, you can purchase blocks of tickets to any of the performances in the season. Some titles offer a discount off the individual ticket price, and some may have different minimum quantities required for purchase. Group sales requests are submitted via a form on our website and fulfilled by Box Office Staff. Full payment must be received 30 days before the performance. Some limitations and restrictions apply, and we reserve the right to cancel and refund any order that violates our policies.

Is the content of these shows suitable for all ages?

We believe the arts provide an open door for difficult conversations by exploring topics and themes that affect the human condition and social norms. We hope these subjects encourage thought and conversation to allow us to recognize and acknowledge these issues through awareness, empathy, understanding, and compassion. Unlike movies, live entertainment such as Broadway productions do not have a standard content rating system. Sometimes the content of a live event could be considered inappropriate or unsuitable for children under 18. In fact, some content can be challenging or offensive to people of any age. Many resources exist online to provide more information about shows and events, and this information may help you make your own decision as to whether you would enjoy the performance. As personal tastes vary widely, we strongly advise that you conduct your own research before you purchase tickets to any Tennessee Theatre event. All ticket sales are final.

Visiting the Theatre

How do I find the Tennessee Theatre?

Visit our Plan Your Visit page for directions. 

Where can I park?

Visit our Plan Your Visit page for parking information.

Is there a dress code?

Visit our Plan Your Visit page for the most up to date dress code information.

Do you sell food and drink?

Visit our Plan Your Visit page for the most up to date concessions information.

What happens if I arrive late?

Some events, such as symphony and Broadway performances, require late arriving patrons to enter the auditorium only at certain intervals once the production has begun. Please check with the ushers when you arrive at the Theatre to see if there is a late-seating restriction for that evening’s performance.

Do you offer tours of the Tennessee Theatre?

Visit our Tours page for more information regarding available tours.

Where can I retrieve items that I left at the Theatre?

Please visit our Plan Your Visit page for information on lost and found items.

What is your smoking policy?

In accordance with Tennessee state law, The Tennessee Theatre expressly prohibits smoking, including electronic cigaerrettes, anywhere inside the building either backstage or front of house. Violation of this policy may result in the offender’s immediate ejection and an additional cleaning fee for the lessee. 

Patrons may smoke outside on Gay Street and re-enter only if their ticket stub is retained. Performers and production staff and crew may smoke outside at the back of the Theatre on State Street only.  

Smoking is not permitted outside the Stage Door or anywhere on Clinch Ave. unless otherwise noted.

Can I make audio or video recordings of an event?

Every show is different. The Tennessee Theatre abides by the rules set forth by the artists and their management. Please call the Theatre at 865.684.1200 within two weeks of the event for the camera policy.

Where can I purchase tickets for the Knoxville Symphony Orchestra, Knoxville Opera, and UT Cultural events?

These local performing arts organizations produce events at the Tennessee Theatre and sell tickets through their own offices.

Knoxville Symphony Orchestra
100 South Gay Street, Suite 302
Knoxville, TN 37902
Box Office: 865.291.3310
Administrative Offices: 865.523.1178
Fax: 865.546.3766

Knoxville Opera
612 East Depot Ave.
Knoxville, TN 37917
Box Office: 865.524.0795, ext. 1

UT-Cultural Attractions Committee
Office of Student Activities
305 University Center
Knoxville, Tennessee 37996
Phone: 865.974.5455
Fax: 865.974.9252

What is prohibited at the Theatre?

  • Weapons of any kind, including pocket knives
  • Outside food and beverages
  • Smoking of any kind, including e-cigarettes
  • Large backpacks, bags, oversized purses, etc.

For the safety and security of all patrons, all persons and items entering the Tennessee Theatre are subject to search.

Accessibility

Where are the seating areas for people with wheelchairs?

Tickets available upon request and are subject to availability. The Tennessee Theatre has a variety of accessible seats available for patrons with wheelchairs and their companions. These seat locations are listed below.

  • Orchestra Left, Front Row A, Seats 9-11*
  • Orchestra Right Center, Row X, Seats 2-16
  • Orchestra Left Center, Row X, Seats 1-15
  • Orchestra Right, Row X, Seats 32-34
  • Orchestra Left, Row X, Seats 31-33
  • Balcony Right Center, Row EE, Seats 2-8
  • Balcony Left Center, Row EE, Seats 1-7

*Wheelchairs with a height of 49+" may not be seated in this row as the width of the wheelchair cannot exceed 3'10" wide in this area. Patrons reserving seats in this row may be asked to certify that the wheelchair does not exceed these requirements.

Is wheelchair seating only available to people in wheelchairs?

There are chairs located in this area so anyone can sit there, however we do try to keep these open for people who need this area. These seats will only be available if not used by wheelchairs.

Wheelchair seating does not involve steps. We have seats available for patrons to remain seated in their wheelchairs, as well as to transfer to a theatre seat. 

Do you have transferable seats?

The following seats are aisle seats available in the orchestra area, with hinged side arm rests that allow the patron to easily transfer from the wheelchair into the Theatre seat. These seats are sold with one companion seat next to the transferable seat.

Orchestra Center:

  • Row A, Seats 101-102
  • Row A, Seats 110-111
  • Row C, Seats 101-102
  • Row C, Seats 112-113
  • Row G, Seats 101-102
  • Row G, Seats 116-117
  • Row S, Seats 101-102
  • Row S, Seats 114-115

Orchestra Left Center:

  • Row J, Seats 1-3

Orchestra Right Center:

  • Row J, Seats 2-4

Orchestra Left:

  • Row L, Seats 43-45
  • Row T, Seats 47-49

Orchestra Right:

  • Row L, Seats 44-46

Is the orchestra pit accessible?

Yes. Please contact the Box Office for specific seating locations.

Is there accessible seating located in the balcony?

There is accessible seating in the balcony with an elevator and ramps to those seats. All other seating in the balcony does require you climbing stairs. There are no handrails.

If someone does not use or have a wheelchair, but has a need to utilize one, is there one available?

Yes, a courtesy wheelchair is available if someone needs to be transported to/from their seat.

Where can I store my wheelchair/scooter/walker?

Our ushers can take wheelchairs/scooters/walkers to the lobby until intermission or the end of the show after the patron has been seated. Due to space constraints, these items cannot be kept in the aisle and will need to be taken out of the auditorium during the show.

Do you accommodate the visual and hearing impaired?

Sign-interpreted performances can be arranged in advance by contacting the Tennessee Theatre Box Office. Please specify that you want to purchase interpretation seats when ordering your tickets through the Tennessee Theatre Box Office. Tickets are available upon request and are subject to availability. The sign-interpreter must be scheduled two weeks in advance to guarantee this service. 

Additionally, the Sunday matinee performances of our Broadway series will always include sign-interpretation and the Saturday evening performances of our Broadway series will always include audio description. Once again, please contact the Tennessee Theatre Box Office to arrange seats for these performances.

The Tennessee Theatre offers Assisted Listening Devices for patrons with hearing disabilities. This service is free of charge and is available for most performances, no reservation required. Hearing devices are on first-come, first-served basis. The Tennessee Theatre requires a form of identification (driver’s license/credit card) to be held until the listening device has been returned.

Where is accessible parking?

Parking garages and lots in the area all have accessible parking for vehicles that have the proper hanging tag or license plate, as well as some metered spaces. Patrons can be dropped off in front of the Theatre. There are multiple lots surrounding the Theatre. Visit downtownknoxville.org for a list of garages and parking lots in the area.

Is there a drop-off area near the Theatre for patrons who need to limit their travel distance from vehicle to venue?

There is a drop-off area in front of the Theatre. You will want to be north bound on Gay Street in order to access this area.

Are the restrooms accessible?

All of the restrooms at the Theatre are wheelchair accessible. There is a single restroom on the Orchestra Level at Aisle 1.

Does the Theatre have a mothers' room?

A mothers' room for mothers to nurse is available. Please ask an usher or manager and they can direct you to this area.

Are service animals allowed?

Service animals trained to perform a task are allowed into the Theatre. Animals cannot be blocking the aisles.

Is there a street entrance available?

The Theatre has a street level entrance, with elevator access to the auditorium and restrooms. There are no steps into the Theatre Entrance.

Are there steps to the Box Office?

Our daytime Box Office is located around the corner from the main entrance. There are no steps to the Box Office.

Where are the accessible water fountains?

All water fountains are accessible and are located on the Lower Lounge level.