COVID-19 and Show Updates 

 

 The Tennessee Theatre continues to adapt and update its protocols and procedures in response to the coronavirus pandemic. This page includes venue policies for health safety, and all information on canceled, postponed, and/or future-scheduled events. Please check here often for the latest information.

 

As we return to presenting live events, our top priority is the safety and security of Tennessee Theatre audiences, performing artists, crew, and staff. We ask everyone to continue to do their part in ending the pandemic, so concerts and other entertainment we all have missed can be presented in our community and the Tennessee Theatre can remain open. To provide as safe an environment as possible, effective August 23 and through November 30, 2021,* all ticketed or public events will be subject to the following protocols**:

 

ENTRY REQUIREMENTS FOR ADULTS 18 & UP  

Adults must possess and present a valid photo ID, along with EITHER of the following:

  • A printed or digital copy of a verified negative COVID-19 test result, matching the photo ID and administered within 72 hours of the day of event, by or under the supervision of a healthcare professional, or an at-home test verified by telehealth proctor.

OR

  • A valid COVID-19 vaccination record matching the photo ID, demonstrating complete vaccination at least two weeks prior to the day of the event. Documentation can be in the form of a photo of the card on a mobile phone, a physical photocopy, or the original card. 

 

For patrons who have recently recovered from COVID-19 and have completed a 14-day quarantine yet would not be able to provide a negative test or be vaccine eligible, please reach out to our team at [email protected] to discuss other documentation alternatives available to you.

 

ENTRY REQUIREMENTS FOR MINORS

  • For minors eligible for the vaccine (ages 12 – 17) but without a photo ID, a verified negative COVID-19 test result OR a valid COVID-19 vaccination record alone will be accepted. Masks must be worn at all times except when actively eating or drinking. Masks will be available upon request.
  • For minors ages 2 – 11, negative COVID-19 test results are not required and masks must be worn at all times except when actively eating or drinking. Masks will be available upon request.

 

We appreciate your cooperation and understanding as we enforce these protocols for the health and safety of everyone, so that Knoxville's Grand Entertainment Palace can remain open.

 

TO HELP KEEP YOU AND OTHERS SAFE

  • Masks are required for all attendees at ticketed events, regardless of vaccination status, except when actively eating for drinking. Masks will be available upon request.
  • Performers and touring crew and all venue staff are subject to the exact same negative test/proof of vaccination requirements, and mask requirements (where possible) as event attendees. 
  • Needlepoint bipolar ionization systems and higher-MERV-rated air filters have been added to the building’s HVAC system, which has been proven to significantly reduce airborne viruses.
  • All faucets, soap/sanitizer dispensers, and paper towel dispensers have been replaced with touchless, automatic versions to reduce contact. After every ticketed event, the entire Theatre will be fully cleaned and sanitized, with focused attention on high-traffic areas such as main entry area, concessions, lobbies, auditorium, and bathrooms.
  • If you test positive and/or are sick with COVID-19 within 14 days of an event for which you hold a ticket, please contact the Tennessee Theatre and we will facilitate a full refund of your purchase.

 

FOR ALL EVENTS AS OF DECEMBER 1, 2021:

At this time, for all Tennessee Theatre events occurring as of December 1, 2021, any COVID-related protocols or restrictions that apply to ticketholders will be driven by individual artist/production requirements. Events will be updated with specifics, and ticketholders will be notified in advance. For events with no specific artist-driven requirements, the Theatre will adhere to the following guidelines:

  • Proof of vaccination or negative test results for patrons will NOT be required.
  • Masks for patrons are encouraged and welcomed, but will NOT be required. 
  • Venue/event staff will remain masked while interacting with patrons.
  • Attendees accept inherent risks and take full responsibility when attending any event at the Theatre.
  • The Theatre reserves the right to alter venue-wide protocols at any time in the future based on relevant data or other mitigating factors.
 

* The Theatre expects these protocols to be in place at least through November 30, but they may be extended given local conditions and/or touring artist requirements beyond that date. We will continue to evaluate local conditions and monitor recommendations from public health officials and modify the protocols as necessary.

 **Additional protocols may be put in place at the requirement of a touring artist or production.

 

INFORMATION ON UPCOMING EVENTS

Some artists may elect to cancel or reschedule their shows. In the case of such change, we will notify all ticket purchasers of any changes, update website listings accordingly, and post across our social networks. Additionally, artists or productions may require different restrictions from our standard venue policies. As soon as we are notified of such restrictions, they will be included in the list below.

 

Events Currently Affected

  • Blue Man Group - POSTPONED - New dates being announced soon***
  • The Bachelor Live On Stage - Rescheduled to April 16, 2022
  • L.O.L. Surprise! Live - Rescheduled to March 22, 2022
  • Johnnyswim - Rescheduled to March 31, 2022

 

***Fans should hold on to their tickets as they will be valid for the rescheduled performance date. If ticketholders cannot attend the rescheduled date, they will be eligible for a full refund, however, refunds cannot be processed until the new dates are announced, and refunds may be delayed for a period of time after the announced date.

 

Safety upgrades made possible in part by funding from: