*The Tennessee Theatre continues to adapt and update its protocols and procedures in response to the coronavirus pandemic. This page includes venue policies for health safety, and all information on canceled, postponed, and/or future-scheduled events. Please check here often for the latest information.*
As we prepare to welcome reduced-capacity audiences for various events in 2021, our top priority is the safety and security of Tennessee Theatre audiences, artists, and staff. We ask everyone to do their part in ending the pandemic, so concerts and other entertainment we all have missed can soon return to full capacity. It's the only way venues like the Tennessee can recover from the devastating losses during the closure. Below you will find our policies and requirements for attendance at events, as well as updates on postponed or canceled events. We cannot wait to see you back in the Theatre again, and we want to provide a safe environment to enjoy entertainment at the Tennessee Theatre.
As a nonprofit arts organization, being closed for nearly a year resulted in a significant loss of revenue. Funds from ticket sales, concessions, and rental fees contribute significantly to the Theatre’s financial stability. This closure greatly affected our ability to maintain this beautiful historic venue and to share it with everyone in the community. If you would like to make a tax-deductible donation to help offset lost revenue during the closure, you can do so here.
ATTENDING EVENTS AT THE TENNESSEE THEATRE
As of June 1, the Tennessee Theatre will not require patrons to wear masks. We welcome mask-wearing, and we encourage it, but it will not be required. For the time being, all theatre staff interacting with patrons will continue to wear masks as a precaution.
Whether or not you are vaccinated and you elect to attend events at the Tennessee Theatre, with or without wearing a mask, your presence acknowledges that you accept sole responsibility for health risks that may be inherent at an indoor space like a theatre.
If you have purchased a ticket (prior to May 26) for a Tennessee Theatre event occurring later this year but were only comfortable attending if a mask requirement was still in place, we are allowing a limited time period to request a full refund on your purchase. Contact the box office at [email protected] no later than Thursday, July 22 with your specific request. After that date, the standard "no refunds, no exchanges" policy will be in effect for all future events.
Thank you for your understanding during an immensely challenging time. We appreciate your continued patience and support as we begin to emerge from closure. Above all, we ask that you treat theatre staff and other patrons with kindness and respect in all circumstances. For a full list of venue information and policies, click here.
TO HELP KEEP YOU SAFE
INFORMATION ON UPCOMING EVENTS
Some artists may elect to cancel or reschedule their shows. In the case of such change, we will notify all ticket purchasers of the cancellation or postponement, update website listings accordingly, and post across our social networks.
We are continuing to monitor the overall situation, paying close attention to the guidelines of the Center for Disease Control, Tennessee Department of Health, and the Knox County Health Department. We will remain in regular communication with the Knox County Health Department and abide by recommendation or mandates as they advise that may affect the operation of the Theatre.
Events Currently Affected
*CANCELED: All tickets purchased through authorized sellers (Ticketmaster and the Tennessee Theatre box office) will be automatically refunded and no action is needed to receive a refund.
**POSTPONED: We are working to reschedule the date of postponed events and will alert ticket holders as soon as we have updated information. Fans should hold on to their tickets as they will be valid for the rescheduled performance date. If ticketholders cannot attend the rescheduled date, they will be eligible for a full refund, however, refunds cannot be processed until the new dates are announced, and refunds may be delayed for a period of time after the announced date.
***RESCHEDULED: Fans should hold on to their tickets as they will be valid for the rescheduled performance date. Please note: To be eligible for refund, you must have purchased your tickets either via the Tennessee Theatre or Ticketmaster, and not received the tickets via a Ticketmaster transfer. To refund tickets purchased via Ticketmaster, a refund link will be visible under the event name in your Ticketmaster account. Please use this link to request a refund. If the tickets were transferred to you, you will need to transfer them back to the original purchaser in order for them to request a refund. To refund tickets purchased via the Tennessee Theatre (in person or by phone), please email [email protected]. In the email, please provide your full name and phone number, and the event you are requesting a refund for. Our box office staff are working remotely and will process refunds via email.
Safety upgrades made possible in part by funding from: