COVID-19 and Show Updates 

 

 *The Tennessee Theatre continues to adapt and update its protocols and procedures in response to the coronavirus pandemic. This page includes venue policies for health safety, and all information on canceled, postponed, and/or future-scheduled events.  Please check here often for the latest information.*

 

As we prepare to welcome reduced-capacity audiences for various events in 2021, our top priority is the safety and security of Tennessee Theatre audiences, artists, and staff. Below you will find our policies and requirements for attendance at events, as well as updates on postponed or canceled events. We cannot wait to see you back in the Theatre again, and we want to provide a safe environment to enjoy entertainment at the Tennessee Theatre.

 As a nonprofit arts organization, being closed for nearly a year resulted in a significant loss of revenue. Funds from ticket sales, concessions, and rental fees contribute significantly to the Theatre’s financial stability. This closure greatly affected our ability to maintain this beautiful historic venue and to share it with everyone in the community. If you would like to make a tax-deductible donation to help offset lost revenue during the closure, you can do so here.

 

ATTENDING EVENTS AT THE TENNESSEE THEATRE

 

  • MASKS ARE REQUIRED -- Per CDC guidelines, all people aged 2 or older entering the building must wear a mask covering the nose and mouth, and masks must be worn at all times except when eating or drinking. 
  • ENTRY SCREENING REQUIRED -- All people will be subject to temperature checks and answering wellness questions before entering the building. 
  • PHYSICAL DISTANCE -- Maintain a minimum of 6 feet from other household groups whenever possible, especially when waiting in line. Seating in the auditorium will be assigned and will maintain 6 feet of distance from other parties. 
  • MINIMIZE CONTACT -- No cash will be accepted at the box office or concessions, so bring your credit or debit cards. Ushers will not handle tickets, and concessions will be sold in closed containers. (Concessions will not be available at all events.)
  • WASH YOUR HANDS -- Please wash and/or sanitize your hands frequently with provided soap and sanitizer.
  • BE KIND -- Show courtesy and understanding to other patrons and theatre staff. We are all in this together!

 

TO HELP KEEP YOU SAFE

 

  • PREPARED STAFF -- All Theatre staff will receive health and safety protocol training before returning to work. Staff will always wear masks while in the building and will be subject to wellness screening before starting a shift. Staff will frequently wash/sanitize their hands and wipe down commonly touched surfaces during events.
  • AIR QUALITY -- Needlepoint bipolar ionization systems and higher-MERV-rated air filters have been added to the HVAC system, which has been proven to significantly reduce airborne viruses.
  • TOUCHLESS FIXTURES -- All faucets, soap/sanitizer dispensers, and paper towel dispensers have been replaced with touchless, automatic versions to reduce contact.
  • THOROUGH CLEANING -- After every performance, the entire Theatre will be fully cleaned and sanitized, with focused attention on armrests, handrails, and door hardware; high-traffic areas such as entry vestibule, box office, concessions, and bathrooms; and employing aerosolized sanitizer in the auditorium and lobbies.

 

INFORMATION ON UPCOMING EVENTS

Some artists may elect to cancel or reschedule their shows. In the case of such change, we will notify all ticket purchasers of the cancellation or postponement, update website listings accordingly, and post across our social networks. 

We are continuing to monitor the overall situation, paying close attention to the guidelines of the Center for Disease Control, Tennessee Department of Health, and the Knox County Health Department. We will remain in regular communication with the Knox County Health Department and abide by recommendation or mandates as they advise that may affect the operation of the Theatre.

 

Events Currently Affected

 

  • Rain: A Tribute to the Beatles - March 13 (postponed, new date TBD)**
  • Blue Man Group - April 21, 22, and 23 (postponed, new date TBD)**
  • The Bachelor Live On Stage - April 26 (postponed; new date TBD)**
  • Melissa Etheridge - April 28 (rescheduled for 8/22/21)***
  • TobyMac - May 5 (rescheduled for  11/2/21)***
  • The Black Jacket Symphony: Pink Floyd's 'The Wall' - January 9 and 10 (rescheduled for 10/1/2021 and 9/30/2021; if you have a ticket for January 9, your ticket will be valid for Oct 1; if you have a ticket for January 10, your ticket will be valid for September 30)
  • Brian Regan - June 8 (rescheduled for 3/20/22)***

 

*CANCELED: All tickets purchased through authorized sellers (Ticketmaster and the Tennessee Theatre box office) will be automatically refunded and no action is needed to receive a refund. 

 **POSTPONED: We are working to reschedule the date of postponed events and will alert ticket holders as soon as we have updated information. Fans should hold on to their tickets as they will be valid for the rescheduled performance date. If ticketholders cannot attend the rescheduled date, they will be eligible for a full refund, however, refunds cannot be processed until the new dates are announced, and refunds may be delayed for a period of time after the announced date.

 ***RESCHEDULED: Fans should hold on to their tickets as they will be valid for the rescheduled performance date. Please note: To be eligible for refund, you must have purchased your tickets either via the Tennessee Theatre or Ticketmaster, and not received the tickets via a Ticketmaster transfer. To refund tickets purchased via Ticketmaster, a refund link will be visible under the event name in your Ticketmaster account. Please use this link to request a refund. If the tickets were transferred to you, you will need to transfer them back to the original purchaser in order for them to request a refund. To refund tickets purchased via the Tennessee Theatre (in person or by phone), please email [email protected]. In the email, please provide your full name and phone number, and the event you are requesting a refund for.  Our box office staff are working remotely and will process refunds via email. 

 

Until further notice, the Tennessee Theatre Box Office will remain closed, and phone lines will not be regularly monitored. Patrons who wish to purchase tickets for future shows should do so online here. For questions or inquiries, please email [email protected] as we will be monitoring email during the closure. Please note that response time may be slow depending on the volume of email received.

 

Safety upgrades made possible in part by funding from: