The Official State Theatre of Tennessee
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Support the Theatre
You can reserve your place in Tennessee Theatre history by participating in our Take A Seat campaign.
Visit our Clinch Avenue Box Office (at the side entrance on Clinch Avenue) Monday through Friday from 10 am until 5 pm, and Saturdays from 10am until 2 pm.
The Box Office is closed on Sundays unless there is a performance. On all performance days, the Gay Street Box Office will open at least one hour prior to the performance’s scheduled start time and will remain open through intermission unless otherwise stated. To reach the box office by phone during business hours, please call 865-684-1200 and choose option 2.
The Tennessee Theatre highly recommends that customers purchase tickets directly through one of the following sources:
Online – click here to access online ticketing for all shows that are currently on sale. Additionally, each show listing on this website includes direct ticketing links.
Tennessee Theatre Box Office - 865-684-1200, option 2. You may also visit us in person Monday through Friday 10 am to 5 pm or on Saturday from 10 am to 2 pm.
Knoxville Tickets – 865-656-4444 or 877-995-9961, available Monday through Saturday from 10 am to 5 pm. You may also purchase tickets in person at any of the Knoxville Tickets outlets (Rhythm Section in Gatlinburg, Disc Exchange, UT Central Ticket Office, Clayton Center for the Arts in Maryville, Knoxville Civic Coliseum and Thompson Boling Arena).
Purchasing tickets anywhere outside of these sources does not guarantee the customer that the tickets they have purchased are legitimate.
Delivery of Tickets
When purchasing tickets in person at the Box Office or a Knoxville Tickets outlet, you will be given physical tickets.
If you purchase by phone or online, you will be given several delivery options. When time allows, tickets may be delivered via U.S. Mail. If you prefer, or if the performance date is near, your tickets will be held in Will Call for pickup at the Box Office the day of the show. See below for more information on Will Call ticketing. When purchasing online, you may also choose to print your tickets at home. You will receive your tickets via email as an attached pdf. You MUST print your tickets with the bar code and bring them to the Theatre - Smart phones cannot be scanned at the Theatre.
The Will Call window is located at the Gay Street Box Office (front entrance of the theatre). Will Call generally opens one hour prior to the performance unless otherwise stated. In order to pick up tickets at Will Call, you will need to present a valid photo ID (driver’s license or passport) along with the credit card used to purchase the tickets. The Box Office staff will not release tickets if the name on the ID or credit card does not match the name given at the time of purchase. If you are purchasing tickets for someone else to pick up, please make sure to add their name to the order at the time of the purchase to ensure that there is no confusion when they arrive to pick up the tickets. Because lines at the Box Office and Will Call window can be long, it is a good idea to arrive at the Box Office at least 45 minutes prior to the performance.
Gift cards are valid for one year from the date of purchase. Gift cards can only be redeemed for tickets. No portion of the card is redeemable for cash, and lost or stolen certificates are non-refundable. Call 865-684-1200, option 2, or visit the Tennessee Theatre Box Office for more details or to purchase gift cards.
Refunds, Exchanges, and Cancellations
All sales are final. There are no refunds or exchanges unless otherwise noted. In the event that a performance cancels or postpones, the Tennessee Theatre Box Office staff will notify you as to the options that are available.
Service fees are charged in addition to the advertised tickets price and will vary depending on the purchase method. Service fees cover the costs of operating a box office, including staffing, software licensing and shipping and handling.
Seating for Children
Generally, every person over the age of 2 years old must have a ticket. Occasionally, shows may require tickets for everyone regardless of age. For questions, please contact the box office.
Frequently Asked Questions
Have a question that wasn’t answered above? Click here for a list of frequently asked questions or contact the Box Office at 865-684-1200, option 2.
More Upcoming Events
17 Dec 2013 at 8:00 PM
20 Dec 2013 at 7:30 PM
21 Dec 2013 at 7:30PM
22 Dec 2013 at 2:00PM
23 Dec 2013 at 4:00 PM
23 Dec 2013 at 8:00PM
31 Dec 2013 at 8:30 PM
06 Jan 2014 at 12:00 PM
07 Jan 2014 at 7:30 PM
8 Jan 2014 at 7:30PM
16 Jan 2014 at 7:30 PM
17 Jan 2014 at 7:30PM